Starbucks Service Review & Recommendations, UX
Research, Paper, Pencil, Illustrator, After Effects
As part of a group project I reviewed a Starbucks in Lincoln Square (Chicago, IL) to chart efficiency and develop recommendations for improvements to the store and to the mobile application functionality. It shold be noted that this report was completed well before Starbucks came out with their mobile ordering functionality. Please review the process documentation for additional details.